no5jl Privacy Policy

1. Information We Collect

no5jl collects various types of information to provide, maintain, improve, and protect our services. The categories of personal information we collect include:

1.1 Information You Provide Directly

When you register for a no5jl account, you voluntarily provide us with personal information including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (as required for age verification and anti-money laundering compliance).
• Contact Information: Email address, mobile phone number, residential address, and postal code.
• Financial Information: Bank account details, GCash or PayMaya account information, credit/debit card numbers (last four digits only), and transaction history related to deposits and withdrawals.
• Account Credentials: Username, password (stored in encrypted form only), and security questions/answers.
• Verification Documents: Copies of government-issued ID (Philippine passport, driver's license, national ID), proof of address documents, and selfie photos for identity verification purposes.
• Communication Records: Content of emails, live chat messages, phone calls, and other communications with our customer support team.
• Preferences and Settings: Language preferences, notification settings, deposit limits, responsible gaming tool settings, and marketing communication preferences.

1.2 Information We Collect Automatically

When you access or use no5jl services, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Usage Data: Pages visited, features used, time spent on platform, click patterns, search queries, games played, bet amounts, win/loss records, login timestamps, and session durations.
• Location Data: Approximate geographic location derived from IP address (to ensure compliance with jurisdictional restrictions and detect potential fraud).
• Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to recognize you, remember your preferences, analyze traffic patterns, and improve user experience. See Section 8 for detailed cookie information.
• Transaction Data: Complete records of all deposits, withdrawals, bets placed, wins, losses, bonuses claimed, and account balance changes.

1.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Transaction confirmation data from GCash, PayMaya, banks, and other payment service providers.
• Identity Verification Services: Age and identity verification results from third-party verification providers.
• Game Providers: Gameplay data, game results, and technical performance information from third-party casino game suppliers.
• Marketing Partners: If you access no5jl through an affiliate link or marketing campaign, we may receive referral information from our marketing partners.
• Public Databases: Information from publicly accessible databases to verify identity and comply with anti-money laundering regulations.

2. How We Use Your Information

no5jl uses your personal information for the following purposes, all of which are necessary to provide our services and comply with legal obligations:

2.1 Account Management and Service Delivery

• Create and maintain your no5jl account.
• Verify your identity and age (to enforce our 21+ age requirement).
• Process deposits, withdrawals, and other financial transactions.
• Enable you to place bets and play casino games.
• Calculate winnings, losses, and account balances.
• Apply bonuses, promotions, and loyalty rewards to your account.
• Provide customer support and respond to your inquiries.
• Communicate important account information, transaction confirmations, and service updates.

2.2 Legal and Regulatory Compliance

• Comply with PAGCOR licensing requirements and regulatory obligations.
• Conduct anti-money laundering (AML) and know-your-customer (KYC) checks.
• Detect and prevent fraud, money laundering, underage gambling, and other illegal activities.
• Maintain records required by Philippine gaming regulations and tax authorities.
• Respond to legal requests from law enforcement and regulatory agencies.
• Enforce our Terms and Conditions and protect our legal rights.

2.3 Platform Improvement and Analytics

• Analyze usage patterns to improve website functionality and user experience.
• Develop and test new features, games, and services.
• Monitor platform performance, identify technical issues, and fix bugs.
• Conduct research and statistical analysis to understand player behavior and preferences.
• Optimize our mobile platform and ensure compatibility across devices.

2.4 Security and Fraud Prevention

• Detect suspicious account activity and prevent unauthorized access.
• Identify fraudulent betting patterns and collusion between players.
• Protect against cyberattacks, data breaches, and other security threats.
• Verify the legitimacy of transactions and prevent payment fraud.
• Enforce account limits and detect problem gambling behaviors.

2.5 Marketing and Communications (With Your Consent)

• Send promotional offers, bonus announcements, and personalized recommendations (only if you have opted in to marketing communications).
• Notify you about new games, features, and platform updates.
• Conduct customer satisfaction surveys and request feedback.
• Display targeted advertisements based on your interests and gaming preferences.

You can opt out of marketing communications at any time by adjusting your account settings or clicking the unsubscribe link in any promotional email. Opting out of marketing will not affect essential service communications such as transaction confirmations and account security alerts.

2.6 Responsible Gaming

• Monitor gameplay for signs of problem gambling behavior.
• Enforce deposit limits, session time limits, and loss limits that you set.
• Process self-exclusion requests and prevent access during exclusion periods.
• Provide access to responsible gaming tools and resources.
• Comply with PAGCOR's responsible gaming requirements.

3. Legal Basis for Processing (For GDPR Compliance)

For users in jurisdictions covered by GDPR or similar data protection laws, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide gaming services, process transactions, and maintain your account).
• Legal Obligation: Processing is required to comply with legal obligations including PAGCOR regulations, anti-money laundering laws, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests including fraud prevention, security, platform improvement, and business analytics, provided these interests do not override your fundamental rights.
• Consent: For marketing communications and certain optional data processing activities, we rely on your explicit consent, which you may withdraw at any time.

4. Information Sharing and Disclosure

no5jl does not sell your personal information to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

4.1 Service Providers and Business Partners

We share information with third-party companies that help us operate our platform and provide services:

• Payment Processors: GCash, PayMaya, banks, and other payment service providers that process deposits and withdrawals on our behalf.
• Game Providers: Third-party casino game suppliers (Pragmatic Play, Evolution Gaming, and others) who provide games available on our platform.
• Identity Verification Services: Companies that verify your age and identity to ensure compliance with legal requirements.
• Cloud Hosting Providers: Companies that host our servers and store data securely.
• Customer Support Tools: Live chat software providers and help desk platforms that enable us to communicate with you.
• Analytics Providers: Services that help us analyze website traffic and user behavior (with anonymized or aggregated data where possible).
• Marketing Partners: Email service providers and advertising platforms (only if you have consented to marketing communications).

All third-party service providers are contractually required to protect your information and use it only for the specific purposes we authorize.

4.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, regulators, and law enforcement when required by law or when necessary to:

• Comply with PAGCOR reporting requirements and gaming regulations.
• Respond to court orders, subpoenas, or other legal processes.
• Cooperate with anti-money laundering investigations and financial crime prevention efforts.
• Report suspicious transactions to Philippine authorities as required by law.
• Protect our legal rights and defend against legal claims.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor company, subject to the same privacy protections outlined in this policy.

4.4 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing.

5. Data Security Measures

no5jl implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption — the same security standard used by major banks and financial institutions.
• Secure Storage: Personal information is stored on secure servers with restricted access controls. Passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text.
• Access Controls: Only authorized personnel with legitimate business needs can access player information, and all access is logged and monitored.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses.
• Segregated Funds: Player funds are held in segregated bank accounts separate from operational funds, protecting your money even in unlikely business disruptions.
• Firewall Protection: Our systems are protected by enterprise-grade firewalls and intrusion detection systems.
• Employee Training: All staff receive regular training on data protection best practices and confidentiality obligations.

While we implement strong security measures, please note that no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the security of your account credentials and should never share your password with anyone. If you suspect unauthorized access to your account, contact our customer support immediately.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory requirements:

• Active Accounts: Information is retained for the duration of your active account relationship with no5jl.
• Closed Accounts: After you close your account, we retain your information for a minimum of five (5) years to comply with PAGCOR record-keeping requirements, anti-money laundering regulations, and tax laws.
• Transaction Records: Financial transaction records are retained for at least seven (7) years as required by Philippine banking and financial regulations.
• Legal Hold: If your information is relevant to ongoing legal proceedings, disputes, or investigations, we will retain it until the matter is resolved.
• Anonymized Data: After the required retention period, we may anonymize your data (removing all personally identifiable information) and retain it indefinitely for statistical analysis and research purposes.

You may request deletion of your personal information after account closure, subject to our legal obligations to retain certain records. Contact our Data Protection Officer to submit a deletion request.

7. Your Privacy Rights

Under the Philippine Data Privacy Act and international data protection laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your information directly through your account dashboard. For a comprehensive data export, contact our Data Protection Officer.

7.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly in your account settings. For information you cannot modify yourself, contact customer support.

7.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal information, subject to our legal obligations to retain certain records for regulatory compliance. Deletion requests can only be processed after account closure and completion of applicable retention periods.

7.4 Right to Restriction of Processing

You may request that we limit how we use your personal information in certain circumstances, such as while we verify the accuracy of information you have disputed.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit it to another service provider, where technically feasible.

7.6 Right to Object

You may object to processing of your personal information for marketing purposes or based on legitimate interests. You can opt ou t of marketing communications through your account settings.

7.7 Right to Withdraw Consent

Where we process your information based on consent (such as marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

7.8 Right to Lodge a Complaint

If you believe we have violated your privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines or your local data protection authority.

To exercise any of these rights, contact our Data Protection Officer at [email protected] (plain text only — not a link). We will respond to your request within thirty (30) days.

8. Cookies and Tracking Technologies

no5jl uses cookies, web beacons, and similar technologies to enhance your experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences.

8.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for login, account access, and basic platform functionality. Cannot be disabled.	Session or persistent
Performance Cookies	Collect anonymous usage data to help us improve platform performance and user experience.	Up to 2 years
Functional Cookies	Remember your preferences, language settings, and personalization choices.	Up to 1 year
Marketing Cookies	Track your activity to deliver targeted advertisements and measure marketing campaign effectiveness (only with your consent).	Up to 1 year

8.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, but doing so may affect your ability to use certain features of no5jl. Essential cookies cannot be disabled as they are necessary for platform functionality. To opt out of marketing cookies, adjust your preferences in your account settings.

9. Third-Party Links and Services

Our platform may contain links to third-party websites, payment processors, and game providers. This Privacy Policy applies only to no5jl services. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any external sites you visit. When you use third-party payment methods like GCash or PayMaya, those services have their own privacy policies that govern how they handle your information.

10. Children's Privacy

no5jl services are strictly prohibited for individuals under 21 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and permanently close the account. If you believe a minor has registered on no5jl, please contact us immediately at [email protected].

11. International Data Transfers

Your personal information is primarily stored on servers located in the Philippines. However, some of our service providers (such as cloud hosting companies and payment processors) may store or process data in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place through:

• Contractual data protection clauses that meet international standards.
• Ensuring recipients are located in countries with adequate data protection laws.
• Implementing additional security measures for cross-border data transfers.

By using no5jl services, you consent to the transfer of your information to countries outside the Philippines where necessary to provide our services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting a notice on our website homepage.
• Sending an email notification to your registered email address.
• Displaying a prominent notification when you log into your account.

The updated policy will be effective immediately upon posting unless otherwise stated. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of no5jl services after policy changes constitutes acceptance of the updated terms.

13. Contact Information and Data Protection Officer

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

• Data Protection Officer Email: [email protected] (plain text only)
• Customer Support: Live chat available 24/7 on the no5jl website
• Mailing Address: no5jl Data Protection Officer, Metro Manila, Philippines
• Response Time: We aim to respond to all privacy inquiries within thirty (30) days

For regulatory complaints that cannot be resolved through our internal processes, you may contact:

• National Privacy Commission (Philippines): www.privacy.gov.ph
• PAGCOR (Philippine Amusement and Gaming Corporation): www.pagcor.ph

Last Updated: October 8, 2026
Effective Date: October 8, 2026
Version: 2.4